❤ WHO ARE THE OWNERS?
- Dasie is the original owner. All orders are handled through Dasie. Sujin is the secondary admin here to help answer questions.
❤ WHERE ARE YOU LOCATED?
- Georgia, USA
❤ WHAT PAYMENT METHODS DO YOU ACCEPT?
- Concealed cash, PayPal, and credit card (via PayPal). USD ONLY.
❤ DO YOU ACCEPT FOREIGN CURRENCY?
- No. USD only.
❤ HOW LONG DO I HAVE TO SEND MY PAYMENT?
- U.S. Concealed Cash: 2 weeks. CAN & INT Concealed Cash: 3 weeks. PayPal: You should pay at checkout, but if you do not, you have 1 week. (I.E. Pre-orders, etc)
❤ WHEN DO I SEND MY PAYMENT FOR PRE-ORDERS?
- You do not have to send payments for pre-orders until I send out confirmation emails.
❤ HAVE YOU RECEIVED MY PAYMENT?
- I make posts when I receive payments, so if you don’t see your name, then no. Check THIS tag, and also the updates tag.
❤ WHAT IF MY PAYMENT GETS LOST?!
- It is not my responsibility if your payment gets lost.
❤ WHEN WILL YOU SEND MY ITEM(S)?
- Please do not send me questions about this, unless you ordered in 2011. Otherwise I should be shipping yours out the Thursday after I receive your payment.
❤ WHEN DO YOU SHIP THINGS?
- Usually I try to ship things on Thursday. If not Thursday, then Saturday UNLESS other issues prevent me from doing so.
❤ WHAT IS A PRE-ORDER?
- A pre-order is when you order something before I have it in-stock.
❤ WHEN DO I SEND MY PAYMENT FOR PRE-ORDERS?
- After I send out confirmation emails UNLESS you also ordered an in-stock item as well. If you do order in-stocks and pre-order items, go ahead and send your payment.
❤ WHY HAVEN’T I RECEIVED MY ORDER YET?!
- I do not control what happens after I send your item in the mail. It is not my responsibility. Please take into consideration that the post office has had a lot of recent job cuts, holidays, weather, and other factors.
❤ WILL YOU SEND A REPLACEMENT?
- I’m sorry, I will not send replacements.
❤ CAN I CANCEL MY ORDER?
- Due to a large amount of cancellations, you can no longer cancel your order. This includes pre-orders. Please only make an order if you will 100% go through with it.
❤ CAN I ORDER ________ ALBUM THROUGH YOU?
- Yes! I do have some U-Kiss albums up in the store available for order. Once you order, send your payment ASAP. You do not have to wait for a confirmation email.
❤ CAN I CHANGE MY ORDER?
- Yes, but please be aware that if you want to add items, the shipping may go up.
❤ DO I HAVE TO PAY THE PAYPAL FEE?
- Yes. This includes when using a credit card!
❤ DO YOU DO REFUNDS?
- No. All sales are final.
❤ HOW CAN I TRUST YOU?
- I can’t force you to trust me. There is feedback available.
❤ I ORDERED IN 2011, WHY HAVEN’T YOU SENT IT YET?
- I’m still in the process of buying bubble mailers for most 2011 orders. If you want to know the status, please feel free to email or message me. PLEASE include your first and last name and order number.
❤ I FEEL LIKE YOU’RE SCAMMING ME!
- I’m sorry you feel that way.
